Terms of Service
Version 1.0, May 2026
1. Who we are
Clarai is a service by Missiemaker, registered with the Dutch Chamber of Commerce under number 86578812, based in the Netherlands. Contact: Jasper Ikink, jasper@getclarai.com. Clarai delivers automated marketing reports for marketing agencies.
2. Applicability
These terms apply to all use of getclarai.com and to all agreements concluded through or as a result of this website. By using our services, you agree to these terms.
3. The service
Clarai builds and maintains an automated pipeline that fetches marketing data from connected platforms (such as GA4, Meta Ads, and Google Ads), calculates KPIs in code, and generates weekly reports using AI. Every number in the report is verified against the source data. Reports are delivered in Google Docs or another agreed format. Clarai is a productized service, not a software platform. The service is manually configured for each client. Access to a self-service dashboard or API is not included unless explicitly agreed upon.
4. Formation of agreement
An agreement is formed when the client confirms in writing (by email) their acceptance of a Clarai proposal and the setup fee has been paid. The service agreement included with the proposal forms part of the contract.
5. Pricing and payment
The service consists of a one-time setup fee and a monthly subscription. Current rates are listed at getclarai.com/pricing. All amounts are excluding VAT unless stated otherwise. The setup fee is due upon agreement and invoiced before the setup is carried out. The monthly subscription is invoiced monthly in advance. Payment term is 14 days from invoice date. In case of late payment, Clarai is entitled to suspend the service until the outstanding amount is settled.
6. Duration and cancellation
The monthly subscription renews monthly and can be cancelled at any time with 30 days' notice before the end of the current month. Cancellation must be submitted in writing to jasper@getclarai.com. The setup fee is non-refundable after the setup has been completed. The monthly subscription will not be charged after the cancellation period has elapsed.
7. Client obligations
The client is responsible for providing timely access to the required platforms and accounts. Clarai cannot be held liable for delays or errors resulting from missing or incorrect access. The client warrants that they are entitled to share the data processed via Clarai, and that its use complies with applicable laws and regulations, including the GDPR.
8. Report accuracy
Clarai verifies every cited figure in the report against the source data after generation. Deviations resulting from incorrect, incomplete, or delayed data from external platforms (such as GA4 or Meta Ads) are outside Clarai's responsibility. Reports are intended as management information and should not be used as the sole basis for legal, financial, or medical decisions.
9. Liability
Clarai's total liability for damages arising from or related to the execution of an agreement is limited to the amount of the most recently paid monthly invoice. Clarai is not liable for indirect damages, consequential damages, lost profits, or data loss. This limitation does not apply in cases of intent or gross negligence on the part of Clarai.
10. Confidentiality and privacy
Clarai treats all client data confidentially. Data is not shared with third parties unless legally required or necessary for the execution of the service. The processing of personal data is governed by Clarai's privacy policy, available at getclarai.com/privacy.
11. Intellectual property
The pipeline, software, templates, and methods used by Clarai remain the property of Missiemaker. The reports generated based on the client's data are the property of the client.
12. Changes to these terms
Clarai reserves the right to amend these terms. Changes will be announced at least 30 days in advance by email to active clients. Continued use of the service after the effective date of the changes constitutes acceptance.
13. Governing law and disputes
These terms and all agreements arising from them are governed exclusively by Dutch law. Disputes will be submitted exclusively to the competent court in the district of Overijssel, unless mandatory law designates another court.
14. Contact
For questions about these terms: jasper@getclarai.com, Missiemaker / Clarai, KvK: 86578812